Terms & Conditions
1. THE AGREEMENT AND ACCEPTANCE
These Terms and Conditions apply to all services supplied by Coach Forever Limited (herein called ‘the Company’) and acceptance of such Terms and Conditions shall be deemed to take place when the order for the services to be supplied is confirmed by the Purchaser. A contract for the supply of services between the Company and the Purchaser (herein called ‘the Contract’) is not formed until acceptance of a quotation or tender by the Company is confirmed by the Purchaser. No variation to these Terms and Conditions shall be binding unless agreed in writing between the authorised representatives of the Company and the Purchaser. These Terms and Conditions apply to all contracts for services by the Company to the Purchaser to the exclusion of all other terms and conditions which the Purchaser may purport to apply under any purchase order confirmation of order or similar document.
2. THE SERVICES
The Company provides Mental Health Training - Sales Training, Personal Coaching, Performance Coaching, Business Coaching, Management and Leadership Coaching, Career Coaching, Training and Consultancy Services (herein called “the Services”) to individuals, groups, educational establishments, businesses, corporates and organisations including public sector (herein called “the Purchaser”).
Quotations and tenders are open to acceptance for the period stated therein or if no period is stated then within fourteen days from their date. The Company reserves the right to withdraw any quotation or tender at any time prior to acceptance.
4. INVOICING AND PAYMENT
The Company shall be entitled to invoice the Purchaser at any time following formation of the Contract and may require payment at any time after confirmation of the order at its own discretion. The price for services provided is at the agreed price and is exclusive of VAT and payable on receipt of invoice, therefore in advance. All prices quoted are for the Services only and exclude travel or subsistence or other expenses which will be payable by the customer according to the Company’s expenses policy. Mileage is charged separately.
For all services payment is by way of bank transfer to the nominated account as per the Company invoice with clearance prior to the commencement of any service delivery. BACS payments to Yorkshire Bank, sort code 05-06-33 Account No. 41041382
5. CANCELLATION RIGHTS
For personal coaching sessions booked individually where the Purchaser does not attend without informing the Company at least 24 hours prior to the session, the session cost is payable in full. For a programme of prepaid personal coaching sessions that are not completed as a result of the Purchaser not attending for whatever reason refunds are as follows: 4 sessions refundable if the Purchaser notifies after the first session, 2 sessions refundable if the Purchaser notifies after session 2, thereafter there is no refund.
For all other Services cancellation charges apply at the following rates: 20% for more than 20 days’ notice, 50% within 10-20 days’ notice and 100% less than 10 days’ notice. All cancellation notices must be received in writing by the company.
The Company reserves the right to cancel, defer or postpone any Services at any time at its discretion with no liability to the Purchaser.
6. EARLY TERMINATION
In exceptional circumstances, including illness, bereavement or other extenuating circumstance, inappropriate behaviour by the Purchaser, actual or potential conflict of interest, the Company reserves the right to terminate the Services to the Purchaser early or refuse or be unable to provide further Services to the Purchaser. In such circumstances where applicable the Purchaser will be given reasonable notice of termination by the Company where practicable and the Company will refund any advance payments made for coaching sessions not yet provided as applicable.
7. CONFIDENTIALITY & INTELLECTUAL PROPERTY
All personal or business information supplied by Purchasers will be treated as confidential and will not be disclosed to a third party without prior permission of the Purchaser, save where required by law or where action to avert harm to the Purchaser or another party is perceived. The Company works with professional supervisors where Purchaser information may be referred to without particular reference to names and the Purchaser may request this information not be shared with these professionals by advising the Company prior to commencement of the Services. Where there are additional stakeholders all parties will decide prior to the commencement of the Services or any agreed programme who will be apprised of any confidential information arising during the delivery of the Services.
All intellectual property rights including copyright created or provided by the Company, its employees, Associates or Third Parties will remain the property of the Company. The Purchaser undertakes to keep all materials created by the Company confidential and not to copy, publish or distribute them to any third party.
8. YOUR WARRANTIES
The Purchaser agrees and warrants that the information they supply to the Company for the Services is true and correct. The Purchaser and any stakeholders agree to fully defend and indemnify the Company against any loss, damages, costs and claims, financial or otherwise or for any perceived failure by the Purchaser or stakeholders, whether justified or otherwise, to achieve change or results as an outcome of the Services provided.
9. VARIATION OF TERMS AND CONDITIONS
The Company reserves the right to change and amend these Terms and Conditions at any time. Where a programme or agreed Service, delivery is in place the Company will honour the agreed terms and quotations of that delivery.
If any dispute or difference shall arise between the parties as to the meaning of these conditions or any matter or thing arising out of or connected with these conditions or the contract between the Company and the Purchaser, then it shall be referred to the determination of an arbitrator to be appointed by agreement between the parties.
11. GOVERNING LAW
These Terms and Conditions are governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the services provided.